Terms and Conditions
Welcome to Red Effect, a professional photography and videography service provider based at 3rd Floor, Plot No. 35/3 C, Street No. 18, Block A, Molarband Extension, Badarpur, New Delhi, Delhi 110044. By accessing our website (http://redeffectclicks.com/), engaging with our services, or contacting us via phone (9971575192) or email (support@redeffectclicks.com), you agree to be bound by these Terms and Conditions (“Terms”). These Terms govern the relationship between you (“Client,” “User,” or “You”) and Red Effect (“We,” “Us,” or “Our”), including our corporate, commercial, personal, and other services such as corporate event photography, wedding cinematography, product videography, and video editing.
These Terms are legally binding and designed to ensure clarity, fairness, and compliance with applicable laws, including the Indian Contract Act, 1872, and other relevant Indian regulations. They are crafted to meet the needs of corporate professionals, individual clients, and website users while adhering to Google Ads policies and SEO best practices to enhance organic visibility without compromising legal integrity. Please read these Terms carefully. If you do not agree, you must refrain from using our website or services.
1. Acceptance of Terms
By accessing our website, booking a service, or engaging with Red Effect, you confirm that you have read, understood, and agree to these Terms, along with our Privacy Policy. These Terms apply to all users, including corporate clients booking seminar coverage, individuals hiring us for wedding photography, or website visitors browsing our portfolio.
- Eligibility: You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. For corporate clients, you confirm that you are authorized to act on behalf of your organization.
- Updates to Terms: We may update these Terms to reflect changes in our services or legal requirements. Changes will not be communicated via email or call. Continued use of our services after updates constitutes acceptance of the revised Terms.
2. Services Provided
Red Effect, founded in 2018 by Dhawal Singh (Founder & CEO) and Nitin Verma (Co-Founder & Director), offers a range of professional photography and videography services tailored to corporate, commercial, and personal needs. Our services, delivered during our business hours (Monday to Friday, 11:00 AM to 7:00 PM), include:
2.1 Corporate Services
- Corporate event photography and videography (e.g., seminars, press conferences, awards nights).
- Professional portraits and headshots for executives and teams.
- Exhibition and networking event coverage.
- Product launch videography and corporate video production.
- Live streaming services for virtual or hybrid events.
2.2 Commercial Services
- Product photography and videography for e-commerce and marketing.
- Real estate photography and videography for property listings.
- Industrial and institutional photography.
- Lifestyle and modeling photoshoots for brands and portfolios.
2.3 Personal Services
- Wedding photography and cinematography.
- Engagement, maternity, newborn, and anniversary photoshoots.
- Birthday party and family event coverage.
- Family portraits tailored to personal milestones.
2.4 Other Services
- Video editing and multi-setup edit services for professional-grade deliverables.
All services are subject to availability, booking confirmation, and the terms outlined in your specific service agreement. We reserve the right to refuse service if requests conflict with our policies, legal obligations, or operational capacity.
3. Booking and Payment Terms
3.1 Booking Process
To engage our services, you must:
- Contact us via phone (9971575192), email (support@redeffectclicks.com), or our website’s booking form.
- Provide accurate details, including event dates, locations, and service requirements (e.g., number of photographers, duration of coverage).
- Sign a service agreement outlining the scope, deliverables, and payment terms.
Bookings are confirmed only upon receipt of a deposit (typically 30–50% of the total fee, as specified in the agreement) and written confirmation from Red Effect.
3.2 Payment Terms
- Pricing: Service fees vary based on the project scope (e.g., corporate event duration, number of edited images, or video production complexity). A detailed quote will be provided before booking.
- Payment Methods: We accept payments via bank transfer, UPI, or secure third-party payment gateways. Credit card details are processed securely and not stored by us.
- Deposit: A non-refundable deposit is required to secure your booking. The remaining balance is due before or on the event date, as per the agreement.
- Late Payments: Overdue payments may incur a 1.5% monthly interest charge. Failure to pay may result in suspension of services or legal action to recover dues.
- Currency: All payments must be made in Indian Rupees (INR) unless otherwise agreed.
3.3 Cancellations and Refunds
- Cancellations by Client: Cancellations must be made in writing to support@redeffectclicks.com. Refunds for cancellations are subject to the following:
- More than 30 days before the event: Full refund of deposit, less a 10% administrative fee.
- 15–30 days before the event: 50% refund of deposit.
- Less than 15 days before the event: No refund of deposit or payments made.
- Cancellations by Red Effect: If we are unable to fulfill a booking due to unforeseen circumstances (e.g., equipment failure, illness), we will:
- Provide a full refund of all payments made.
- Make reasonable efforts to arrange an alternative provider, subject to availability.
- Rescheduling: Rescheduling requests are subject to availability and may incur additional fees if made less than 15 days before the event.
4. Client Responsibilities
To ensure a smooth service experience, you agree to:
- Provide Accurate Information: Share complete and accurate details about your event or project, including venue access, schedules, and specific requirements (e.g., lighting needs for product photography).
- Obtain Permissions: Secure necessary permissions for photography/videography at the event venue, including private properties or restricted areas.
- Cooperate with Our Team: Allow our photographers and videographers reasonable access to the event space and adhere to agreed timelines.
- Notify Special Requirements: Inform us in advance of any special requests, such as accessibility needs or cultural sensitivities, to tailor our services appropriately.
Failure to meet these responsibilities may result in delays, additional costs, or inability to deliver services as agreed.
5. Intellectual Property and Usage Rights
5.1 Ownership
All photographs, videos, and edited content created by Red Effect remain our intellectual property unless otherwise specified in the service agreement. We grant you a non-exclusive, non-transferable license to use the deliverables for personal or commercial purposes, as outlined below.
5.2 Client Usage Rights
- Personal Use: For personal services (e.g., wedding or maternity photoshoots), you may use the deliverables for personal, non-commercial purposes, such as sharing with family or posting on social media with credit to Red Effect.
- Commercial Use: For corporate or commercial services (e.g., product photography, corporate videos), you may use the deliverables for marketing, advertising, or internal purposes as specified in the agreement. Additional licensing fees may apply for extended usage (e.g., national ad campaigns).
- Restrictions: You may not modify, sell, or distribute our deliverables without written permission. For example, altering a corporate headshot or using a wedding video in a commercial without consent is prohibited.
5.3 Our Usage Rights
- We may use selected images or videos from your project in our portfolio, website, or marketing materials (e.g., social media, brochures) to showcase our work, unless you explicitly opt out in writing at the time of booking.
- For sensitive projects (e.g., confidential corporate events), we will seek your prior approval before using any content.
5.4 Third-Party Rights
If your project involves third-party content (e.g., music in a video or a venue’s logo), you are responsible for securing necessary permissions or licenses. We are not liable for any intellectual property disputes arising from third-party content.
6. Deliverables and Delivery
6.1 Deliverables
Deliverables vary by service and are specified in the service agreement. Examples include:
- Photography: A specified number of edited high-resolution images (e.g., 100 images for a wedding photoshoot).
- Videography: Edited videos in agreed formats (e.g., 4K MP4 for corporate events).
- Editing Services: Finalized video edits or multi-setup projects delivered via secure digital links or physical media (e.g., USB drives, if agreed).
6.2 Delivery Timeline
- Photography: Edited images are typically delivered within 7–14 business days, depending on project scope.
- Videography/Editing: Videos or edited content are delivered within 14–30 business days, based on complexity.
- Rush delivery may be available for an additional fee, subject to agreement.
6.3 Storage of Deliverables
- Digital deliverables are hosted on secure cloud platforms for 90 days after delivery. You are responsible for downloading and backing up files within this period.
- We may retain archival copies of deliverables for internal records but are not obligated to store them indefinitely unless specified in the agreement.
6.4 Quality Assurance
We strive to deliver professional-grade content. If you are dissatisfied with the deliverables, notify us within 7 days of receipt at support@redeffectclicks.com. We will review and, if necessary, provide reasonable revisions (e.g., color correction for photos) at no additional cost, subject to the original agreement.
7. Liability and Limitations
7.1 Limitation of Liability
Red Effect is not liable for:
- Losses beyond our control, such as venue restrictions, weather disruptions, or client delays that impact service delivery.
- Indirect or consequential damages, including lost profits or missed opportunities arising from our services.
- Errors or omissions caused by inaccurate information provided by you.
Our total liability for any claim related to our services is limited to the amount paid for the specific service.
7.2 Force Majeure
We are not liable for delays or failure to perform due to unforeseen events beyond our control, including natural disasters, government restrictions, or equipment failure. In such cases, we will work with you to reschedule or provide a refund, as per Section 3.3.
7.3 Client Property
We are not responsible for loss or damage to your property (e.g., products during a photoshoot) unless caused by our gross negligence. You are encouraged to insure valuable items.
8. Conduct and Safety
8.1 Professional Conduct
Our team adheres to professional standards during all engagements. We expect mutual respect from clients and event attendees. Harassment, abusive behavior, or interference with our work may result in termination of services without refund.
8.2 Safety
- You agree to provide a safe working environment for our team, including access to necessary facilities (e.g., power outlets for live streaming).
- For hazardous locations (e.g., industrial sites), you must inform us in advance and ensure compliance with safety regulations.
9. Dispute Resolution
9.1 Informal Resolution
If you have concerns about our services, contact us at support@redeffectclicks.com or 9971575192 within 7 days of the issue. We will work to resolve disputes amicably, such as addressing quality concerns or clarifying billing disputes.
9.2 Governing Law
These Terms are governed by the laws of India. Any disputes not resolved informally will be subject to the exclusive jurisdiction of the courts in New Delhi, India.
9.3 Arbitration
For disputes exceeding INR 50,000, we may mutually agree to resolve the matter through arbitration in New Delhi, as per the Arbitration and Conciliation Act, 1996. Each party will bear its own costs unless otherwise determined by the arbitrator.
10. Privacy and Data Protection
Your privacy is paramount. Our handling of personal information, including event details, contact information, and media content, is governed by our Privacy Policy (available at http://redeffectclicks.com/privacy-policy). Key points include:
- We collect only necessary data to deliver services (e.g., names, event schedules, or payment details).
- Data is stored securely and shared only with trusted third parties (e.g., payment processors) as needed.
- You have rights to access, correct, or delete your data, subject to legal obligations.
11. Google Ads Compliance
To comply with Google Ads policies, we ensure:
- Transparency in pricing, service descriptions, and deliverables to avoid misleading claims.
- No collection of sensitive data (e.g., health or financial information) beyond what is necessary for service delivery.
- Accurate representation of our services, such as specifying that live streaming requires stable internet provided by the client.
Our website and advertising content are designed to provide clear, trustworthy information for corporate professionals and other clients, aligning with Google’s guidelines to prevent penalties.
12. Termination of Services
We reserve the right to terminate services or access to our website if you:
- Breach these Terms (e.g., non-payment, unauthorized use of deliverables).
- Engage in unlawful or unethical behavior.
- Fail to provide necessary information or access for service delivery.
Upon termination, you remain liable for any outstanding payments. Deliverables already provided may be used as per the agreed license.
13. Miscellaneous
13.1 Entire Agreement
These Terms, along with your service agreement and Privacy Policy, constitute the entire agreement between you and Red Effect, superseding any prior communications or agreements.
13.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.
13.3 Waiver
Our failure to enforce any provision does not constitute a waiver of that provision or any other rights.
13.4 Assignment
You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights to a successor entity in the event of a merger or acquisition, with notice to you.
14. Contact Information
For questions, concerns, or requests related to these Terms, please contact us:
Red Effect
3rd Floor, Plot No. 35/3 C, Street No. 18, Block A, Molarband Extension, Badarpur, New Delhi, Delhi 110044
Phone: 9971575192
Email: support@redeffectclicks.com
Business Hours: Monday to Friday, 11:00 AM to 7:00 PM
15. Our Commitment to Excellence
Since our founding in 2018, Red Effect has been dedicated to delivering exceptional photography and videography services under the leadership of Dhawal Singh and Nitin Verma. We strive to meet the needs of corporate professionals, businesses, and individuals with professionalism, transparency, and creativity.
By engaging with Red Effect, you partner with a team committed to capturing your moments and milestones with care and precision, backed by clear and fair terms.