Frequently Asked Questions
1. What services does Red Effect offer?
Red Effect provides a wide range of photography and videography services tailored to corporate, commercial, and personal needs. These include:
- Corporate: Event photography and videography, press conference coverage, seminar photography, awards night shoots, professional headshots, exhibition coverage, product launch videography, corporate video production, and live streaming.
- Commercial: Product photography, real estate photography, industrial and institutional shoots, and lifestyle/modeling photoshoots.
- Personal: Wedding and engagement photography/cinematography, maternity and newborn photoshoots, birthday and anniversary coverage, and family portraits.
- Other Services: Video editing and multi-setup edit services for professional deliverables.
Each service is customized to meet your specific requirements, whether for a corporate gala or a personal milestone.
2. How do I book a service with Red Effect?
To book a service, contact us via:
- Phone: 9971575192
- Email: support@redeffectclicks.com
- Website: Fill out the booking form at http://redeffectclicks.com/.
Provide details such as the event date, location, and service type (e.g., corporate event coverage or wedding photography). We’ll send a detailed quote and service agreement. A non-refundable deposit is required to confirm your booking. For example, a corporate client booking a seminar shoot will receive a tailored agreement outlining the number of photographers and deliverables.
3. What is your service area?
We are based in New Delhi, India, and primarily serve clients in the Delhi-NCR region. However, we accommodate projects across India and, in some cases, internationally, depending on the scope (e.g., destination weddings or corporate events). Additional travel fees may apply for locations outside Delhi-NCR, which will be detailed in your service agreement.
4. What are your business hours?
Our office operates Monday to Friday, 11:00 AM to 7:00 PM IST. For urgent inquiries outside these hours, email us at support@redeffectclicks.com, and we’ll respond within one business day. Photography and videography services may occur outside these hours based on event schedules (e.g., evening awards nights or weekend weddings).
5. How much do your services cost?
Pricing varies based on the service type, project scope, and duration. For example:
- A half-day corporate event shoot may include 2 photographers and 100 edited images.
- A full wedding package may include photography, cinematography, and a highlight video.
- Product photography costs depend on the number of items and editing complexity.
We provide a detailed quote after discussing your needs. Contact us for a personalized estimate. All payments are processed securely in Indian Rupees (INR) via bank transfer, UPI, or trusted payment gateways.
6. What is your cancellation policy?
Cancellations must be submitted in writing to support@redeffectclicks.com. Our refund policy is:
- More than 30 days before the event: Full deposit refund, minus a 10% administrative fee.
- 15–30 days before the event: 50% deposit refund.
- Less than 15 days before the event: No refund.
If we cancel due to unforeseen circumstances (e.g., equipment failure), we’ll may provide refund or attempt to arrange an alternative provider. Rescheduling is subject to availability and may incur fees if requested close to the event date.
7. How long does it take to receive deliverables?
Delivery timelines depend on the service:
- Photography: Edited images are typically delivered within 7–14 business days. For example, a corporate headshot session may yield 20 edited images in 10 days.
- Videography/Editing: Videos, such as a corporate event highlight reel or wedding film, are delivered within 14–30 business days, based on complexity.
- Rush Delivery: Available for an additional fee, subject to agreement.
Deliverables are shared via secure digital links or, if specified, physical media like USB drives.
8. Can I request revisions to the deliverables?
Yes, if you’re dissatisfied with the deliverables (e.g., image color balance or video edits), notify us within 7 days of receipt at support@redeffectclicks.com. We’ll review and provide reasonable revisions, such as adjusting brightness for photos or re-editing a video segment, at no extra cost, per the service agreement.
9. Who owns the photos and videos you create?
Red Effect retains ownership of all photos, videos, and edited content. You receive a non-exclusive, non-transferable license to use the deliverables:
- Personal Use: For sharing on social media or with family, with credit to Red Effect.
- Commercial Use: For marketing or internal purposes, as specified in the agreement (e.g., using product photos on your website).
You may not modify or sell the content without our permission. For example, altering a corporate video or using it in an unauthorized ad campaign is prohibited.
10. Can you use my photos or videos in your portfolio?
We may showcase selected images or videos in our portfolio, website, or marketing materials to demonstrate our work, unless you opt out in writing at booking. For sensitive projects, like confidential corporate events, we’ll seek your approval before using any content.
11. Do you offer live streaming services?
Yes, we provide live streaming for corporate events, such as seminars or product launches. You must ensure a stable internet connection at the venue. We use professional equipment to deliver high-quality streams and can coordinate with your IT team for seamless execution. Contact us to discuss technical requirements.
12. What equipment do you use?
We use professional-grade cameras, lenses, lighting, and audio equipment suited to each project. For example, corporate headshots may involve DSLR cameras with portrait lenses, while live streaming uses HD cameras with streaming encoders. Our team ensures equipment is maintained and updated for optimal performance.
13. How do you ensure the quality of your services?
Our team, led by experienced professionals, follows a rigorous process:
- Pre-event consultation to understand your needs (e.g., specific shots for a press conference).
- Use of high-quality equipment and skilled photographers/videographers.
- Post-production editing to enhance images and videos.
- Client feedback review to address concerns.
For instance, a corporate client booking seminar coverage will receive a curated selection of polished images reflecting the event’s key moments.
14. What happens if there’s an issue during the event?
If issues arise (e.g., venue restrictions or equipment issues), our team will:
- Communicate promptly to resolve the situation.
- Use backup equipment to minimize disruptions.
- If we cannot fulfill the service, we’ll follow our cancellation policy (see Question 6).
You’re responsible for securing venue permissions and providing a safe working environment.
15. Do you offer destination photography or videography?
Yes, we provide services for destination events, such as weddings or corporate retreats, within India or abroad. Travel and accommodation fees apply, which we’ll include in your quote. For example, a destination wedding in Jaipur may include travel costs for a 2-person team.
16. How do you handle sensitive or confidential events?
For confidential corporate events, like board meetings or product launches, we:
- Sign non-disclosure agreements (NDAs) if requested.
- Restrict content use unless explicitly approved.
- Store data securely with limited access.
Notify us of confidentiality requirements during booking to ensure proper handling.
17. What are your payment terms?
A non-refundable deposit (30–50%) is required to confirm your booking. The remaining balance is due before or on the event date, as per the agreement. We accept secure payments via bank transfer, UPI, or payment gateways. Late payments may incur a 1.5% monthly interest charge.
18. Do you provide raw, unedited files?
Raw files are not typically provided, as our deliverables are professionally edited to meet our quality standards. If you require raw files (e.g., for in-house editing), this must be agreed upon in advance and may incur additional fees.
19. How do you protect my personal information?
We prioritize your privacy, as outlined in our Privacy Policy (http://redeffectclicks.com/privacy-policy). We:
- Collect only necessary data (e.g., contact details for bookings).
- Use encryption and secure servers for storage.
- Share data only with trusted third parties (e.g., payment processors) under strict confidentiality.
You can request access, correction, or deletion of your data by contacting support@redeffectclicks.com.
20. Can I provide specific instructions for my shoot?
Yes, we encourage you to share specific requirements during the consultation. For example, a corporate client may request branded backdrops for headshots, or a wedding client may want candid shots prioritized. Provide details via email or our booking form to ensure we meet your vision.
21. Do you offer packages for recurring corporate events?
Yes, we offer customized packages for clients with recurring needs, such as monthly seminars or quarterly product shoots. Contact us to discuss your schedule and receive a tailored plan with potential discounts for long-term engagements.
22. What if I need additional services after booking?
Additional services, like extra photographers or extended video edits, can be added subject to availability and additional fees. For example, adding drone footage to a real estate shoot requires advance notice. Contact us as soon as possible to amend your agreement.
23. Are your services insured?
Yes, we carry professional liability insurance to cover unforeseen issues, such as equipment damage or service disruptions. You’re encouraged to insure valuable items (e.g., products for a shoot) to mitigate risks.
24. How do you handle group or large-scale events?
For large events, like conferences or weddings with over 100 guests, we deploy multiple photographers/videographers to ensure comprehensive coverage. We’ll coordinate with your event planner to align on schedules, key moments, and logistics. For example, a corporate awards night may involve a 3-person team capturing speeches, candid moments, and group shots.
25. How can I provide feedback or resolve a concern?
We value your feedback. To share comments or address concerns:
- Email support@redeffectclicks.com or call 9971575192 within 7 days of service delivery.
- For quality issues, we’ll review and offer reasonable revisions (e.g., adjusting video audio levels).
- Disputes are handled as per our Terms and Conditions, with an aim for amicable resolution.